What is the first step?

Compliments, concerns, and complaints are best addressed and resolved at the time and place they occur. Giishkaandago'Ikwe Health Services encourages individuals to deal direct with any presenting problems. If you have a compliment, concern or complaint, contact the person who provided the service or the supervisor of that team.

If you wish to write, please use the space provided on the back page of the Compliments, Concerns and Complaints brochure and attach additional pages if required. It can be left with any of our staff member or mailed to:

Giishkaandago'Ikwe Health Services

1458 Idylwild Dr PO Box 608

Fort Frances, ON

P9A 3M9

What can I expect if I file a complaint?

Any service area will record and manage your complaint in a prompt and fair manner. We will work with you towards a resolution by connecting with the appropriate members within your circle of care and investigate your concern.

We will try to achieve this in a timely manner and will follow up with you upon resolution

Who else will know about my complaint?

Your privacy and confidentiality will be respected and protected. If you don’t wish to provide your name, you don’t have to. However, it does make it difficult to investigate concerns if we cannot follow up with you.

Giishkaandago'Ikwe Health Services acknowledges the need to maintain a healthy, respectful balance between the public and service providers in an effort to provide safe, quality care.

By being accountable and transparent, Giishkaandago'Ikwe Health Services will enhance trust in the health service system.