a continuum of care services
surrounding addictions and mental health.

Client Satisfaction Survey

Are you currently accessing services from Fort Frances Tribal Area Health Services? Feedback is welcomed and appreciated - click here to access our Client Satisfaction Survey.

Compliments, Concerns and Complaints

Fort Frances Tribal Area Health Services (FFTAHS) values and encourages the feedback of service users and community members about the programs and practices of the organization.

What is the first step?

Compliments, concerns, and complaints are best addressed and resolved at the time and place they occur. FFTAHS encourages individuals to deal direct with any presenting problems. If you have a compliment, concern or complaint, contact the person who provided the service or the supervisor of that team.

If you wish to write, please use the space provided on the back page of the Compliments, Concerns and Complaints brochure and attach additional pages if required. It can be left with any FFTAHS staff member or mailed to the mailing address on the back of this form.

What can I expect if I file a complaint?

Any service area will record and manage your complaint in a prompt and fair manner. We will work with you towards a resolution by connecting with the appropriate members within your circle of care and investigate your concern.

We will try to achieve this in a timely manner and provide you with an explanation of decisions and actions taken as a result of your complaint.

Who else will know about my complaint?

Your privacy and confidentiality will be respected and protected. If you don’t wish to provide your name, you don’t have to. However, it does make it difficult to investigate concerns if we cannot follow up with you.

FFTAHS acknowledges the need to maintain a healthy, respectful balance between the public and service providers in an effort to provide safe, quality care.  By being accountable and transparent, FFTAHS will enhance trust in the health service system.  All written submissions will be acknowledged in writing by the Executive Director.

Click here to view the Compliments, Concerns and Complaints brochure and form.